Welcome to Cherry Street Bagel House
As any good disaster stories begins, it was a normal Saturday morning just like any other… I was working at the Cherry Street on 6th and Olive along with Chris and Lauren. We were five minutes away from opening the store. The coffee was brewed, bagels displayed, music playing, all
we needed were the customers. That is when it happened.
We heard a crack and the distinctive sound of rushing water as water began to seep out from under the milk fridge. Lauren and I stood frozen as we watched the water spread behind the entire back counter but Chris quickly jumped to action. He pulled out the fridge crawled under the counter and turned off the water line. The filter that purifies the water before it is used in the espresso machine had cracked from pressure and burst open, flooding the store.
It was now 6:02 and a few customers tried to open the doors but we were un-operational. We put a sign on the door letting customers know we were closed until further notice and went into clean up mode. We needed a Shop Vac but the building maintenance wouldn’t be in for a while. We tried to create barriers with towels to keep the water from spreading, which turned out to be ineffective. We tried to mop the water but it quickly became clear that wasn’t going to work either. So, we just had to wait until we could get the Shop Vac and suck up all the water. While sitting there feeling a little useless and discussing if we would be able to fix the filter and serve espresso after we cleaned up the water our moral was declining. Lauren turned to me and said, “Well I guess we will just tell people ‘Welcome to Cherry Street Bagel House’.” And we all laughed.
It was good to have a light-hearted moment in the middle of the stress as a reminder that everything would be okay, and it was. We got the Shop Vac and cleared all the water, the kitchen had an extra filter so Chris replaced the broken one and turned the water back on. By 9:30 we were serving Lattes like nothing ever happened.
Some days things don’t go as planned at Cherry Street, but when you have a quick-thinking team, a positive attitude and a back-up plan things always seem to work out just fine.